Terms and Conditions for Passengers

These General Terms and Conditions set out the terms and conditions applying to and governing the usage of the ChauffeurX app - technology which connects passengers with drivers to help them move around cities more efficiently. The term “us” or “we” refers to ChauffeurX a product of The Process Enterprise a private limited company incorporated and registered under the laws of South Africa with registration code 2019223160, registered office Cape Town, South Africa, or other The Process Enterprise group company or cooperation partner where ChauffeurX Services are not provided by The Process Enterprise. In order to use ChauffeurX app you must agree to the terms and conditions that are set out below:

Using the ChauffeurX app

  1. ChauffeurX provides an information society service through ChauffeurX app that enables mediation of the requests for transport services between the passengers and drivers and ChauffeurX does not provide transport services. Transport services are provided by drivers under a contract (with you) for the carriage of passengers. Drivers provide transport services on an independent basis (either in person or via a company) as economic and professional service providers. ChauffeurX is not responsible in any way for the fulfilment of the contract entered into between the passenger (you) and the driver. Disputes arising from consumer rights, legal obligations or from law applicable to the provision of transport services will be resolved between the passengers and drivers. Data regarding the drivers and their transport service is available in the ChauffeurX app and receipts for journeys are sent to the email address listed in the passenger's profile.
  2. The passenger (you) enters into a contract with the driver for the provision of transport services via the ChauffeurX app. Depending on the payment options supported for a given location of the journey, you can choose whether to pay the driver for the transport service in cash or use ChauffeurX in-App Payment (If Available). Payments for ChauffeurX Business rides are handled by a separate agreement for Business journeys. Charges will be inclusive of applicable taxes where required by law. Charges may include other applicable fees, tolls, and/or surcharges including a booking fee, municipal tolls, airport surcharges or processing fees for split payments. If you wish, you may also choose to pay a Tip to the driver directly or via the use of ChauffeurX in-App Payment. We may limit the maximum value of a Tip at our sole discretion.
  3. During the installation of the ChauffeurX app, a passenger's mobile number is linked to the respective ChauffeurX user account and added to our database. If you are no longer using your mobile number, you must notify ChauffeurX within 7 days so we can anonymize your account data. If you do not notify us about any change to your number, your mobile operator may issue the same mobile number to a new person who when using the ChauffeurX app then may have access to your data.