The term “us” or “we” refers to ChauffeurX a product of The Process Enterprise a private limited company incorporated and registered under the laws of South Africa with registration code 2019223160, registered office Cape Town, South Africa, or other The Process Enterprise group company or cooperation partner where ChauffeurX Services are not provided by The Process Enterprise.

Personal data we process

Purposes of the processing

Legal basis

Recipients

Security and access

Processing passengers personal data

Access, correction, retention, deletion and data portability

Dispute resolution

Privacy Policy for Drivers

This privacy notice lets you know how we promise to look after your personal data. This notice tells you things like what information we use to provide you with our bundle of transportation services, how we use your information to keep you safe, and the choices and controls available to you. This notice also tells you about your privacy rights and how data protection rules work to protect everyone. 

ChauffeurX is the Controller of your personal data unless otherwise stated below. 

We have nominated a Data Protection Officer, and you can contact him at privacy@chauffeurx.com. 

The term “us” or “we” refers to ChauffeurX a product of The Process Enterprise a private limited company incorporated and registered under the laws of South Africa with registration code 2019223160, registered office Cape Town, South Africa, or other The Process Enterprise group company or cooperation partner where ChauffeurX Services are not provided by The Process Enterprise. 

The term “you” or “your” refers to the passenger or rider who requests, hires and/or receives a transportation service through their ChauffeurX app account.

We only process information that we need, so we can provide you with the best service on our transportation marketplace.

We process your personal data so we can provide you with one or more of our transportation services:

We are allowed to use personal information in the ways described above if we have a proper reason to do so. We always make sure we have a good reason for doing anything with your data.

We may from time to time rely on alternative legal bases when:

In countries where legitimate interest is not an available lawful basis for ChauffeurX’s processing activities, such as in Nigeria, ChauffeurX instead relies on an alternative valid legal basis available above. 

If you choose not to give us personal information it may prevent us from fulfilling the contract with you, or stop us doing something expected of us in law. It may also mean that we cannot operate your account. For example, we collect and process the personal data submitted by you in the course of installing and using the ChauffeurX app; refusing to share geolocation data via the App means we cannot direct a driver to your location for pick-up, nor can we show you one of our own vehicles close to you for hire. We will not be able to fulfil our obligations to you in other circumstances, for example, should you refuse to undertake an identity verification check to ensure the integrity of your account, then the account may be suspended or blocked to prevent fraud.

We only work with trusted partners and authorities. We only share when there is a proper reason to do so. We limit sharing to only that which is required. We do not sell your personal information.

Your rights and controls

We want you to stay in control of your personal data. ChauffeurX provides you with controls through the app where you can view your personal information including your profile data and trip history. We also offer in-app settings like marketing opt-ins, and transparent cookie consent controls on our website.

Global Privacy Notice for Passengers and Riders

These General Terms and Conditions set out the terms and conditions applying to and governing the usage of the ChauffeurX app - technology which connects passengers with drivers to help them move around cities more efficiently. 

The term “us” or “we” refers to ChauffeurX a product of The Process Enterprise a private limited company incorporated and registered under the laws of South Africa with registration code 2019223160, registered office Cape Town, South Africa, or other The Process Enterprise group company or cooperation partner where ChauffeurX Services are not provided by The Process Enterprise. 

In order to use ChauffeurX app you must agree to the terms and conditions that are set out below:

Using the ChauffeurX app

Terms and Conditions for Passengers

These General Terms set forth the main terms and conditions applying to and governing the usage of the ChauffeurX Services. In order to provide Transportation Services via using the ChauffeurX Platform you must agree to the terms and conditions that are set forth below.

DEFINITIONS

General Terms for Drivers

LEGAL

Terms and Conditions for Passengers

Using the ChauffeurX app